Cancellation Policy

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GROUP YOUTH PROGRAMS (excluding Summer Camps)

Refund/Cancellation/Make-up Policy

If you cancel your registration at least 16 days in advance of the program start date, you will be refunded the full amount, or you may reschedule your program based on availability at no additional cost. Cancellations within 15 days of the program start date are not refunded.

To provide more individualized attention and maintain a low student-teacher ratio, we limit the number of participants in each youth program. Therefore, make-up classes or credits for missed classes are not given.

With programs that do not meet the minimum number of participants required we may adjust the program dates and/or times or cancel the program. Refunds will be issued accordingly.


Refund/Cancellation/Make-up Policy

Campers who cancel up to one week prior to camp (the Monday prior to their scheduled camp arrival) can have their registration transferred to another available week or can be fully refunded. Make-up dates or credits for missed days are not issued.


Basketball, Martial Arts and Tennis Private Lessons

Cancellation Policy: A 24-hour notice of cancellation is required to avoid being charged the full fee for individual private and semi-private lessons.

Tennis Junior Clinics
Make-up Policy: In order to maintain a consistent student-teacher ratio, make-up classes or credits due to illness or other reasons are not given. If a participant is going to miss a class, he/she may attend another class on a different day within the same session given instructor approval and space availability.

Refund Policy: Refunds are not given for missed classes.

Bad Weather Policy: In case of rain or the temperature/wind chill being below 40 degrees, a decision to cancel classes will be made one hour prior to the start of class. The Tennis Pro will send an email to the class participants letting them know class is cancelled and will also alert the Cooper Fitness Center Service Desk. If no email has been sent, class will be held as scheduled. If a class is cancelled for weather, a class will be added at the end of the session.


Cancellation/Refund Policy
Private and Semi-Private Lessons: A 24-hour notice of cancellation is required to avoid being charged the full fee.

Swim Lesson Packages: If a participant cancels a lesson at least 24 hours in advance, he/she may schedule a make-up lesson on a different day within the same week given instructor approval and lesson space availability. Refunds are not given for missed lessons within a package purchase.

Bad Weather Policy
If a lesson is cancelled for weather reasons, a make-up lesson will be scheduled on the Saturday of the week of the original lesson.